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FAQ

Answers to the most commonly asked questions

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General Questions

  • What is unique about Billi-Bolli?
    We invite you to visit our homepage to discover what makes Billi-Bolli so unique and what sets us apart from other companies.
  • Where can we have a look at your furniture?

    You are welcome to visit us and take a close look at the kids’ furniture in Pastetten (A94 motorway, 20 minutes east of Munich) and also to receive a consultation in person. Please make an appointment before your visit!

    If you live too far away, we can connect you with a customer family in your area who agreed to show their children’s bed to interested families upon request.

    You can also visit our furniture display from the comfort of your home and get advice 🙂 You only need SkypeSkype (free) on your mobile phone or computer. Simply make an appointment for a non-binding consultation by video call!

    We are also available for consultation by phone, of course: 📞 +49 8124 / 907 888 0

  • Can we have a look at your kids’ beds in furniture stores?

    No, we do the consulting and sales for our beds ourselves. We know our beds and their many possibilities best, therefore we can also respond best to your ideas and personal wishes. Aside from that, you have a price advantage through our direct sales.

    If you live too far away, we can connect you with a customer family in your area who agreed to show their children’s bed to interested families upon request.

    You can also visit our furniture display from the comfort of your home and get advice 🙂 You only need SkypeSkype (free) on your mobile phone or computer. Simply make an appointment for a non-binding consultation by video call!

    We are also available for consultation by phone, of course: 📞 +49 8124 / 907 888 0

  • I would like to visit, how do I find Billi-Bolli?

    We are happy to give you Directions. Please make an appointment before your visit.

  • Do you also sell pre-owned loft beds and bunk beds?

    We do not sell pre-owned kids’ furniture ourselves, but we offer a second hand platform where our customers can sell their Billi-Bolli kids’ furniture. You’ll need a bit of luck because the second hand beds sell quickly.

  • Can you supply accessories and extension parts for a loft bed or bunk bed from Woodland?

    We are increasingly receiving inquiries about whether our accessories and conversion parts are compatible with the loft beds and bunk beds from Woodland. We have summarized the most important questions and answers about Woodland beds under Woodland Loft Beds and Bunk Beds.

  • Are you affiliated with the company Gullibo (Gulibo)?

    We are in friendly contact with the developer of the Gullibo children's beds, Mr. Ulrich David. If you still have a Gullibo loft bed or bunk bed, we can supply you with suitable accessories and extension parts to a limited extent. All information can be found at Gullibo loft beds and bunk beds.

  • Are your children’s beds safety tested?

    Safety is our top priority, which is why our most popular bed models carry the GS (“Tested Safety”) mark and they get regularly checked by TÜV Süd. All information can be found at Safety and Spacings.

  • Do you accommodate special requests?

    Most of our customer requests are already met by our large variety of available default options. Drilling additional holes (e.g. to mount a helm to the short side) is no problem. If you have any additional special requests, please do not hesitate to contact us, we are happy to discuss the feasibility with you.

    If we can fulfil your special request and have quoted you the price for it, you can add the special request to your shopping cart by using the special request item.

  • Similar beds are cheaper elsewhere. Why should I spend more on your furniture?

    Children’s furniture from other manufacturers only seem similar at first glance. A closer look reveals that they differ greatly. For example, our kids’ beds excel in terms of safety and high fall protection. Part of the income is reserved for regular safety checks of many of our models by TÜV Süd and for their GS (“Tested Safety”) mark. For details, see Safety and Spacings.

    However, there are many other differences, e.g. when it comes to stability, versatility and sustainability of our children’s furniture. With our workshop in Germany, we also promote domestic jobs. Our beds also have a very high resale value. And and and … – visit our home page to find out what makes Billi-Bolli unique and what sets us apart from all other suppliers.

  • Where can I get your catalogue?

    The catalogue is only available in German. You can download the PDF file or order a print version from us on our German website.

Ordering

  • How can I order?

    You can order online: add the products of your choice to the shopping cart by simply clicking on the respective button on the product pages. If you want to put together a cot, we recommend first choosing the bed, then choosing accessories and, if necessary, mattresses. In the 2nd order step, you enter your address details and choose between delivery and pick-up. In the 3rd step, you can check everything again, choose a payment method and send us your order. You will receive an overview of your order by e-mail.

    Your shopping cart and your details will be saved, so you can pause the individual steps and resume them later.

    Your order will be processed by us personally, so in any case everything is compatible. If you have any questions at any point in the online ordering process, please feel free to contact us at any time.

    You are also welcome to send us your order by e-mail (desired article and quantity).

    Alternatively, you can also share your ideas with us and we will gladly put together and send you a non-committal customised quote. Just give us a call: 📞 +49 8124 / 907 888 0

  • Can I request a non-binding offer first?

    Of course. You can find out more about the options for requesting a non-binding offer here.

  • Do we get a discount if we order multiple beds or if our friends order a bed as well?

    If you order more than one bed or if you place an order together with friends at the same time (within 3 weeks), you receive a quantity discount on the entire order: 3 % for 2 beds or 5 % for 3 beds. You can choose multiple bed types as well as multiple delivery addresses. The desired delivery dates can also be up to 6 months apart. Simply specify the names and places of residence of the other buyers if applicable.

  • Should we order the parts for conversion right away if we wish to expand the bed at a later time?

    This is not necessary, since you will get an unlimited availability guarantee from us. You can use your storage space for something else. However, you would save on delivery costs if you order several items directly together with a bed (and in Germany as well as to Austria delivery costs may even be omitted, visit Delivery).

Delivery

  • How long will my delivery take?

    Many of our products are in stock and can be shipped or collected immediately. (→ What bed configurations are in stock?) Bed configurations not in stock will be manufactured individually according to each customer request. Thus, the delivery time depends upon the current workload of our workshop. If you select your desired configuration on the kids’ beds product pages, the respective delivery time will be displayed.

  • What bed configurations are in stock and available immediately?

    The following variants of different bed models are currently in stock and immediately available in limited quantities. If you prefer to pick up one of these variants at short notice, please call us in advance. Other variants will be custom-built for you after you place your order.Loft Bed Adjustable by Age

    • 90 × 200 cm, pine untreated, Ladder Position A
    • 90 × 200 cm, pine oil-waxed, Ladder Position A
    • 90 × 200 cm, beech oil-waxed, Ladder Position A
    • 90 × 200 cm, pine varnished white, Ladder Position A
    • 90 × 200 cm, beech varnished white, Ladder Position A
    • 90 × 200 cm, pine glazed white, Ladder Position A
    • 100 × 200 cm, beech varnished white, Ladder Position A
    Youth Loft Bed
    • 90 × 200 cm, pine oil-waxed, Ladder Position A
    • 90 × 200 cm, beech oil-waxed, Ladder Position A
    Bunk Bed
    • 90 × 200 cm, pine untreated, Ladder Position A
    • 90 × 200 cm, pine oil-waxed, Ladder Position A
    • 90 × 200 cm, beech oil-waxed, Ladder Position A
    • 90 × 200 cm, pine varnished white, Ladder Position A
    • 90 × 200 cm, beech varnished white, Ladder Position A
    Corner Bunk Bed
    • top: 90 × 200, bottom: 90 × 200, pine untreated, Ladder Position A
    • top: 90 × 200, bottom: 90 × 200, pine oil-waxed, Corner Swing Beam, Ladder Position A
    • top: 90 × 200, bottom: 90 × 200, beech oil-waxed, Corner Swing Beam, Ladder Position A
    Bunk Bed Laterally Staggered
    • 90 × 200 cm, pine untreated, Ladder Position A
    • 90 × 200 cm, pine oil-waxed, Ladder Position A
    • 90 × 200 cm, beech oil-waxed, Ladder Position A
    Pitched Roof Bed
    • 90 × 200 cm, pine untreated, Ladder Position A
    • 90 × 200 cm, pine oil-waxed, Ladder Position A
    • 90 × 200 cm, beech oil-waxed, Ladder Position A

  • What are the delivery costs?

    Information regarding delivery costs can be found at Delivery.

  • Will the furniture be delivered right to the children’s room?

    Within Germany and to Austria we always ship bed and extensive accessory orders via HERMES two-man handling right to the kid’s room. In certain individual cases (e.g. if you request a fixed date) we deliver the parcels in consultation with you on a pallet free kerbside by forwarding agent.

    If the delivery address is in a different country, the order will always be delivered free kerbside.

    Parcels can be carried by 1 – 2 people (no parcel weighs more than 30 kg).

  • Which countries do you ship to?

    We ship to many different countries. All information can be found under Delivery.

  • Do special conditions apply when delivering to Switzerland (customs clearance, VAT, etc.)?

    Our carrier takes care of customs clearance. You get an invoice without the German sales tax, however, you will have to pay Swiss VAT. The carrier will charge up to € 25 extra for issuing the invoice. For more information visit Delivery.

  • Is it possible to pick up the furniture directly from you?

    Of course! If you choose to pickup your goods directly from our workshop (25 km east of Munich), you will receive a 5 % discount on your total order, as long as the value of the goods exceeds € 500.

  • Will the bed fit into our car?

    Our beds fit in just about any small car with a trunk lid, as long as the passenger seat can be folded flat. (Pictured is a Renault Twingo.)

    Kleinwagen Kleinwagen

Assembling

  • Which tools do I need for the assembly?
  • Can you take over the assembly?

    If you live in the greater area of Munich, our workshop staff can do the assembly for you. However, customers rarely make use of this option since the assembly is not complicated.

  • Which assembly heights can I choose when assembling your kids’ beds?

    Our kids’ beds grow with your kids. This means that over time you can assemble them at different heights without having to buy additional parts. Here you can find an overview of the possible assembly heights: Assembly heights

  • How does the conversion work, from one assembly height to the next?

    To change the height of a sleeping level, the screws connecting the horizontal with the vertical beams must be detached first. Then the beams can be moved and secured at the new height using the grid of holes in the vertical beams. The base frame remains mounted.

    One of our customers has created and uploaded a video in which he explains the conversion from assembly height 2 to height 3 in detail (German). Many thanks to the creator!

    go to the video

    Written instructions for this conversion can be found at diybook.eu (German).

  • Can I convert one of your bed models into one of your other models?

    Absolutely, our modular system enables you – depending on the bed model you start with and the desired conversion model – to continue to use most of the original parts. This way you only have to buy the additionally required parts from us to transform your bed from one model to another. For the most popular conversion sets see Conversion & Expansion Sets. You can also receive an offer for other conversion options by sending us your request.

    When you buy one of our beds, it may be worthwhile to think about the future: for example, if you intend to later mount an adjustable loft bed even higher than is already possible with the standard parts, you can order the bed with extra tall legs right from the start. This is not only cheaper but will make the conversion much easier since you will not need to replace the legs and the ladder at one point.

  • Is a ceiling height of 220 cm suitable for a loft bed?

    Yes, we just have to lower the swing beam  or you order the bed without the swing beam.

  • How long do I need to assemble the Loft Bed Adjustable by Age?

    The assembling times vary; in about four hours it will surely be assembled. Depending on your skill and previous experience it may take you less time.

Wood and Finishes

  • Do you recommend an oil-wax finish or leaving the wood untreated?

    In general, we recommend the oil-wax treatment. The oil-wax we use saturates the wood fibres and prevents dirt from entering. The surface is slightly smoother and any dirt can be easily wiped off with a damp cloth. Those who have time and would like to cut costs can also apply the treatment on their own.

  • What oil-wax do you use?

    For a naturally-oiled bed, we use the oil-wax “Gormos” by the manufacturer Livos. It contains only pollutant-free substances and loses its smell shortly after application. If you opt for a honey colour oil-treatment, we use a product from Leinos.

  • Would you recommend wood with oil-finish for those affected by neurodermatitis?

    We can send you the technical information sheet of the oil-wax we use. The ingredients are listed, so you can discuss them with your doctor and then decide.

  • Which wood is best suited for a colour varnish?

    Beech is the best wood for a colour varnish. In rare cases, small spots of discolouration can occur with pine, even several years later. The resin content of this wood type can cause this. With our water-based paints, discolourations cannot safely be ruled out and this does not constitute a reason for complaint. However, a discoloured spot can be easily painted over if necessary.

  • Can we colour individual accessories ourselves?

    That’s no problem, just order the individual parts without surface treatment.

  • We have a Billi-Bolli bed made of spruce. Is it possible to order extension parts for it?

    Due to the increased demand for beech and pine wood, we have been focusing on these two wood types since 2014. We therefore removed spruce wood as a regular option for our products.

    If you have a Billi-Bolli bed made of spruce and would like to convert it or add accessories, we recommend that you order the additional parts in pine. When placing your order, let us know that your bed is made of spruce (e.g. via the “Additional notes and requests” field during checkout step 3). Then we will make sure to use only wood pieces for your products with the least reddish spots, which is characteristic of pine. Due to the overall somewhat darker appearance of pine, the parts will match your probably already darkened spruce bed discretely.

    However, if you still want to have accessory or extension parts made of spruce, you can get them from us at the equivalent pine price plus 50 %. To order spruce, place the pine product variants into the shopping cart and check the box next to “TODO” during checkout step 2. Please indicate in the “Additional notes and requests” field that you request spruce wood. Then you will receive an e-mail from us with the spruce prices and payment information. Alternatively, you are also welcome to send us an e-mail with your order requests. Please note that we do not have spruce wood in stock and that the delivery time is approx. 10 weeks.

Product details

  • Factors to consider when buying a mattress

    For our children’s beds we recommend the use of mattresses with a minimum thickness of 10 cm. However, the thickness should not exceed 20 cm (for sleeping levels with high fall guard ) and 16 cm (for sleeping levels with basic fall guard ) respectively.

    Our ecological mattresses by Prolana and these foam mattresses complement our kids’ beds perfectly.

    The surface area of sleeping levels equipped with protection boards (the standard configuration for e.g. the kids’ loft bed and the upper sleeping levels of all bunk beds) is slightly narrower than specified because the boards  are attached on the inside. If you already have a mattress for children that you would like to continue to use, it needs to be somewhat flexible to fit. However, if you are intending to buy a new mattress anyway, we recommend that you order a 3 cm narrower version of the respective children or teen mattress (e.g. 87 × 200 cm instead of 90 × 200 cm) for a less tight fit with the protection boards and it will also make changing the sheets easier. For all the mattress sizes we offer, you have the option to choose the 3 cm narrower variant.

    For more information on mattress sizes, visit Mattress Sizes.

    • If you buy a mattress from us, you can choose from any of the mattress sizes we offer for our kids’ beds.

    • If you already have a Single mattress (35 × 75 in, United Kingdom), it can be used with our 90 × 190 cm beds.

    • If you already have a Small Single mattress (30 × 75 in, United Kingdom), it can be used with our 80 × 190 cm beds.

    • If you already have a Twin/Single mattress (38 × 75 in, United States), it can be used with our 100 × 190 cm beds.

    • If you already have a Twin XL mattress (38 × 80 in, United States), it can be used with our 100 × 200 cm beds after some small adjustment to the bed (please let us know upon ordering).

    • If you already have a Double/Full mattress (53 × 75 in), it can be used with our 140 × 190 cm beds.

  • Are your beds also suitable for children with disabilities?

    Yes, we can customise our beds according to your child’s needs. Please do not hesitate to contact us. Then we can discuss necessary adaptations (such as stronger and/or higher gates, for example).

  • What is the spacing between the slats of the slatted bed base?

    The spacing between the bars is 3 cm, making the slatted bed base suitable for any mattress.

  • Is it possible to replace the slatted bed base with a gapless Play Floor?
  • Are your beds suitable for water mattresses?

    In our beds, you can use lightweight water mattresses of up to 200 kg. We recommend our special floor rather than a slatted bed base as a support surface (€ 150 for mattress widths 80, 90 or 100 cm, € 190 for 120 or 140 cm, oil-waxed + € 30).

  • Can the slide also be attached to the Pitched Roof Bed?

    Yes, that’s also possible.

Your question hasn’t been answered? Please send us an e-mail, we are happy to help.
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