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Answers to the most commonly asked questions

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General Questions

  • What is unique about Billi-Bolli?
    We invite you to visit our homepage to discover what makes Billi-Bolli so unique and what sets us apart from other companies.
  • Where can we have a look at your furniture?

    You are welcome to visit us and take a close look at the kids’ furniture in Pastetten (A94 motorway, 20 minutes east of Munich) and also to receive a consultation in person. Please make an appointment before your visit!

    If you live too far away, we can connect you with a customer family in your area who agreed to show their children’s bed to interested families upon request.

    You can also visit our furniture display from the comfort of your home and get advice 🙂 You only need SkypeSkype (free) on your mobile phone or computer. Simply make an appointment for a non-binding consultation by video call!

    We are also available for consultation by phone, of course: 📞 +49 8124 / 907 888 0

  • Can we have a look at your kids’ beds in furniture stores?

    No, we do the consulting and sales for our beds ourselves. We know our beds and their many possibilities best, therefore we can also respond best to your ideas and personal wishes. Aside from that, you have a price advantage through our direct sales.

    If you live too far away, we can connect you with a customer family in your area who agreed to show their children’s bed to interested families upon request.

    We are also available for consultation by phone, of course: 📞 +49 8124 / 907 888 0

  • I would like to visit, how do I find Billi-Bolli?

    We are happy to give you Directions. Please make an appointment before your visit.

  • Do you also sell pre-owned loft beds and bunk beds?

    We do not sell pre-owned kids’ furniture ourselves, but we offer a second hand platform where our customers can sell their Billi-Bolli kids’ furniture. You’ll need a bit of luck because the second hand beds sell quickly.

  • Can you supply accessories and extensions for a Woodland loft bed?

    We are increasingly receiving inquiries as to whether our accessories and conversion parts are compatible with Woodland beds. In principle, this is unfortunately not the case, because at first glance the beds are similar to ours, but they differ in detail in terms of beam dimensions, screw connections, slatted frames, bed box guides, grab bars and other features.

    However, we can attach accessories from the For swinging and Decorative Accessories categories to Woodland beds, which are independent of the dimensions of the basic construction. The steering wheel and steering wheel can also be mounted, all you need to do is increase a 6mm bore on your Woodland bed to 8mm.

    For a conversion of a Woodland loft bed, e.g. into a bunk bed, we can offer you undrilled beams cut to length according to your specifications in thickness 57 × 57 mm. You attach any necessary holes or grooves yourself. However, you have to carry out the basic considerations yourself; We cannot supply drawings for specific beams or beds as well as parts lists. We assume no responsibility for the safety and stability of the construction resulting from the conversion.

    Unfortunately, we cannot offer advice for Woodland beds.

  • Are you affiliated with the company Gullibo (Gulibo)?

    We are in close, friendly contact with the developer of the Gullibo beds, Mr. Ulrich David. The company Gullibo itself no longer exists. The basic construction of our beds is similar to Gullibo, but they differ in details (e.g. height of the fall guard , screws, slatted bed bases, Bed Drawers, handles are slightly different). Our accessories are therefore not compatible with Gullibo beds.

    We offer beams without drillings that are cut according to your specifications if you intend to extend your Gullibo bed. You need to make the necessary drillings.

    Unfortunately, we cannot offer consulting for Gullibo beds.

  • Are your children’s beds safety tested?

    Safety is our top priority, which is why our most popular bed models carry the GS (“Tested Safety”) mark and they get regularly checked by TÜV Süd. All information can be found at Safety and Spacings.

  • Do you accommodate special requests?

    Most of our customer requests are already met by our large variety of available default options. Drilling additional holes (e.g. to mount a helm to the short side) is no problem. If you have any additional special requests, please do not hesitate to contact us, we are happy to discuss the feasibility with you.

    If we can fulfil your special request and have quoted you the price for it, you can add the special request to your shopping cart by using the special request item.

    Alternatively, you can send us your filled shopping cart to discuss any special requests as a query beforehand, which will not trigger a binding purchase yet. To submit a query, check the respective box during checkout step 2 and specify your special request in the “Additional notes and requests” field. Then we will contact you to discuss the feasibility with you.

  • Similar beds are cheaper elsewhere. Why should I spend more on your furniture?

    Children’s furniture from other manufacturers only seem similar at first glance. A closer look reveals that they differ greatly. For example, our kids’ beds excel in terms of safety and high fall protection. Part of the income is reserved for regular safety checks of many of our models by TÜV Süd and for their GS (“Tested Safety”) mark. For details, see Safety and Spacings.

    However, there are many other differences, e.g. when it comes to stability, versatility and sustainability of our children’s furniture. With our workshop in Germany, we also promote domestic jobs. Our beds also have a very high resale value. And and and … – visit our home page to find out what makes Billi-Bolli unique and what sets us apart from all other suppliers.


  • How can I order?

    You can order online: add the products of your choice to the shopping cart by simply clicking on the respective button on the product pages. If you want to customise a bed specifically to your needs, we recommend to first select the kids’ bed model, then to choose the accessories and after that the mattresses, if needed. In checkout step 2, which you can access via the shopping cart, enter your address details and select your preferred delivery and payment option. During checkout step 3 review your order details one more time and then complete your purchase by clicking the submit button.

    Your shopping cart and your details will be saved so that you can carry out each individual step separately. Feel free to take breaks and continue at your convenience. In each checkout step, you will receive information about the next step. After submitting the order, you can pay directly via the payment method you selected. You will also receive further information and an overview by e-mail.

    We will process your order personally, this way we can make sure that everything is definitely compatible. You also have the option to send us your shopping cart as an order query by checking the respective box during checkout step 2, which does not automatically trigger a binding purchase (e.g. if you still want to discuss special requests). Should you have any questions or concerns at any point during the online order process, you are welcome to contact us at any time.

    You are also welcome to send us your order by e-mail (desired article and quantity).

    Alternatively, you can also share your ideas with us and we will gladly put together and send you a non-committal customised quote. Just give us a call: 📞 +49 8124 / 907 888 0

  • Why is the thickness of our skirting board important for the order?

    Please visit Safety and Spacings.

  • Do we get a discount if we order multiple beds or if our friends order a bed as well?

    If you order more than one bed or if you place an order together with friends at the same time (within 3 weeks), you receive a quantity discount on the entire order: 3 % for 2 beds or 5 % for 3 beds. You can choose multiple bed types as well as multiple delivery addresses. The desired delivery dates can also be up to 6 months apart. Simply specify the names and places of residence of the other buyers if applicable.

  • Should we order the parts for conversion right away if we wish to expand the bed at a later time?

    This is not necessary, since you will get an unlimited availability guarantee from us. You can use your storage space for something else. However, you would save on delivery costs if you order several items directly together with a bed (and in Germany as well as to Austria delivery costs may even be omitted, visit Delivery).



Wood and Finishes

  • Do you recommend an oil-wax finish or leaving the wood untreated?

    In general, we recommend the oil-wax treatment. The oil-wax we use saturates the wood fibres and prevents dirt from entering. The surface is slightly smoother and any dirt can be easily wiped off with a damp cloth. Those who have time and would like to cut costs can also apply the treatment on their own.

  • What oil-wax do you use?

    For a naturally-oiled bed, we use the oil-wax “Gormos” by the manufacturer Livos. It contains only pollutant-free substances and loses its smell shortly after application. If you opt for a honey colour oil-treatment, we use a product from Leinos.

  • Would you recommend wood with oil-finish for those affected by neurodermatitis?

    We can send you the technical information sheet of the oil-wax we use. The ingredients are listed, so you can discuss them with your doctor and then decide.

  • Which wood is best suited for a colour varnish?

    Beech is the best wood for a colour varnish. In rare cases, small spots of discolouration can occur with pine, even several years later. The resin content of this wood type can cause this. With our water-based paints, discolourations cannot safely be ruled out and this does not constitute a reason for complaint. However, a discoloured spot can be easily painted over if necessary.

  • Can we colour individual accessories ourselves?

    That’s no problem, just order the individual parts without surface treatment.

  • We have a Billi-Bolli bed made of spruce. Is it possible to order extension parts for it?

    Due to the increased demand for beech and pine wood, we have been focusing on these two wood types since 2014. We therefore removed spruce wood as a regular option for our products.

    If you have a Billi-Bolli bed made of spruce and would like to convert it or add accessories, we recommend that you order the additional parts in pine. When placing your order, let us know that your bed is made of spruce (e.g. via the “Additional notes and requests” field during checkout step 2). Then we will make sure to use only wood pieces for your products with the least reddish spots, which is characteristic of pine. Due to the overall somewhat darker appearance of pine, the parts will match your probably already darkened spruce bed discretely.

    However, if you still want to have accessory or extension parts made of spruce, you can get them from us at the equivalent pine price plus 50 %. To order spruce, place the pine product variants into the shopping cart and check the box next to “Request quote without obligation” during checkout step 2. Please indicate in the “Additional notes and requests” field that you request spruce wood. Then you will receive an e-mail from us with the spruce prices and payment information. Alternatively, you are also welcome to send us an e-mail with your order requests. Please note that we do not have spruce wood in stock and that the delivery time is approx. 10 weeks.

Product details

  • Factors to consider when buying a mattress

    For our children’s beds we recommend the use of mattresses with a minimum thickness of 10 cm. However, the thickness should not exceed 20 cm (for sleeping levels with high fall guard ) and 16 cm (for sleeping levels with basic fall guard ) respectively.

    Our ecological mattresses by Prolana and these foam mattresses complement our kids’ beds perfectly.

    The surface area of sleeping levels equipped with protection boards (the standard configuration for e.g. the kids’ loft bed and the upper sleeping levels of all bunk beds) is slightly narrower than specified because the boards  are attached on the inside. If you already have a mattress for children that you would like to continue to use, it needs to be somewhat flexible to fit. However, if you are intending to buy a new mattress anyway, we recommend that you order a 3 cm narrower version of the respective children or teen mattress (e.g. 87 × 200 cm instead of 90 × 200 cm) for a less tight fit with the protection boards and it will also make changing the sheets easier. For all the mattress sizes we offer, you have the option to choose the 3 cm narrower variant.

    For more information on mattress sizes, visit Mattress Sizes.

    • If you buy a mattress from us, you can choose from any of the mattress sizes we offer for our kids’ beds.

    • If you already have a Single mattress (35 × 75 in, United Kingdom), it can be used with our 90 × 190 cm beds.

    • If you already have a Small Single mattress (30 × 75 in, United Kingdom), it can be used with our 80 × 190 cm beds.

    • If you already have a Twin/Single mattress (38 × 75 in, United States), it can be used with our 100 × 190 cm beds.

    • If you already have a Twin XL mattress (38 × 80 in, United States), it can be used with our 100 × 200 cm beds after some small adjustment to the bed (please let us know upon ordering).

    • If you already have a Double/Full mattress (53 × 75 in), it can be used with our 140 × 190 cm beds.

  • Are your beds also suitable for children with disabilities?

    Yes, we can customise our beds according to your child’s needs. Please do not hesitate to contact us. Then we can discuss necessary adaptations (such as stronger and/or higher gates, for example).

  • What is the spacing between the slats of the slatted bed base?

    The spacing between the bars is 3 cm, making the slatted bed base suitable for any mattress.

  • Is it possible to replace the slatted bed base with a gapless Play Floor?
  • Are your beds suitable for water mattresses?

    In our beds, you can use lightweight water mattresses of up to 200 kg. We recommend our special floor rather than a slatted bed base as a support surface (€ 150 for mattress widths 80, 90 or 100 cm, € 190 for 120 or 140 cm, oil-waxed + € 30).

  • Can the slide also be attached to the Pitched Roof Bed?

    Yes, that’s also possible.

Your question hasn’t been answered? Please send us an e-mail, we are happy to help.