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FAQ

Answers to the most commonly asked questions

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General Questions

  • What is unique about Billi-Bolli?
    We invite you to visit our homepage to discover what makes Billi-Bolli so unique and what sets us apart from other companies.
  • Where can we have a look at your furniture?

    You are welcome to visit us and take a close look at the kids’ furniture in Pastetten (A94 motorway, 20 minutes east of Munich) and also to receive a consultation in person. Please make an appointment before your visit!

    You can also visit our furniture display from the comfort of your home and get advice 🙂 You only need SkypeSkype (free) on your mobile phone or computer. Simply make an appointment for a non-binding consultation by video call!

    If you live too far away, we can establish contact with one of our many satisfied customers, where you can have a look at our kids’ beds. Share with us what you are looking for and what your dream bed looks like and we will find a happy Billi-Bolli owner in your area, who will gladly show you their bed.

    We are also available for consultation by phone, of course: +49 8124 / 907 888 0

  • Can we have a look at your kids’ beds in furniture stores?

    No, we do the consulting and sales for our beds ourselves. We know our beds and their many possibilities best, therefore we can also respond best to your ideas and personal wishes. Aside from that, you have a price advantage through our direct sales.

    If you live too far away, we can establish contact with one of our many satisfied customers, where you can have a look at our kids’ beds. Share with us what you are looking for and what your dream bed looks like and we will find a happy Billi-Bolli owner in your area, who will gladly show you their bed.

    We are also available for consultation by phone, of course: +49 8124 / 907 888 0

  • I would like to visit, how do I find Billi-Bolli?

    We are happy to give you Directions. Please make an appointment before your visit.

  • Do you also sell pre-owned loft beds and bunk beds?

    We do not sell pre-owned kids’ furniture ourselves, but we offer a second hand platform where our customers can sell their Billi-Bolli kids’ furniture, see Second Hand. You’ll need a bit of luck because the second hand beds sell quickly.

  • Are you affiliated with the company Gullibo (Gulibo)?

    We are in close, friendly contact with the developer of the Gullibo beds, Mr. Ulrich David. The company Gullibo itself no longer exists. The basic construction of our beds is similar to Gullibo, but they differ in details (e.g. height of the fall guard , screws, slatted bed bases, Bed Drawers, handles are slightly different). Our accessories are therefore not compatible with Gullibo beds.

    We offer beams without drillings that are cut according to your specifications if you intend to extend your Gullibo bed. You need to make the necessary drillings.

    Unfortunately, we cannot offer consulting for Gullibo beds.

  • Are your children’s beds safety tested?

    Safety is our top priority, which is why our most popular bed models carry the GS (“Tested Safety”) mark and they get regularly checked by TÜV Süd. All information can be found at Safety and Spacings.

  • Do you accommodate special requests?

    Most of our customer requests are already met by our large variety of available default options. Drilling additional holes (e.g. to mount a helm to the short side) is no problem. If you have any additional special requests, please do not hesitate to contact us, we are happy to discuss the feasibility with you.

    If we can fulfil your special request and have quoted you the price for it, you can add the special request to your shopping cart by using the special request item.

    Alternatively, you can send us your filled shopping cart to discuss any special requests as a query beforehand, which will not trigger a binding purchase yet. To submit a query, check the respective box during checkout step 2 and specify your special request in the notes and requests field. Then we will contact you to discuss the feasibility with you.

  • Similar beds are cheaper elsewhere. Why should I spend more on your furniture?

    Children’s furniture from other manufacturers only seem similar at first glance. A closer look reveals that they differ greatly. For example, our kids’ beds excel in terms of safety and high fall protection. Part of the income is reserved for regular safety checks of many of our models by TÜV Süd and for their GS (“Tested Safety”) mark. For details, see Safety and Spacings.

    However, there are many other differences, e.g. when it comes to stability, versatility and sustainability of our children’s furniture. With our workshop in Germany, we also promote domestic jobs. Our beds also have a very high resale value. And and and … – visit our home page to find out what makes Billi-Bolli unique and what sets us apart from all other suppliers.

Ordering

  • How can I order?

    You can order online: add the products of your choice to the shopping cart by simply clicking on the respective button on the product pages. If you want to customise a bed specifically to your needs, we recommend to first select the kids’ bed model, then to choose the accessories and after that the mattresses, if needed. In checkout step 2, which you can access via the shopping cart, enter your address details and select your preferred delivery and payment option. During checkout step 3 you can check your order details one more time and by clicking on the submit button you will send us your order.

    Your shopping cart and your details will be saved so that you can carry out each individual step separately. Feel free to take breaks and continue at your convenience. In each checkout step, you will receive information about the next step. After submitting the order, you can pay directly via the payment method you selected. You will also receive further information and an overview by e-mail.

    We will process your order personally, this way we can make sure that everything is definitely compatible. You also have the option to send us your shopping cart as an order query by checking the respective box during checkout step 2, which does not automatically trigger a binding purchase (e.g. if you still want to discuss special requests). Should you have any questions or concerns at any point during the online order process, you are welcome to contact us at any time.

    You are also welcome to send us your order by e-mail (desired article and quantity).

    Alternatively, you can also share your ideas with us and we will gladly put together and send you a non-committal customised quote. Just give us a call: 📞 +49 8124 / 907 888 0

  • How do instalment payments work?

    All information, as well as answers to the most frequently asked instalment payment questions, can be found at Payment plan by easyCredit.

  • Why is the thickness of our skirting board important for the order?

    Please visit Safety and Spacings.

  • Do we get a discount if we order multiple beds or if our friends order a bed as well?

    If you order more than one bed or if you place an order together with friends at the same time (within 3 weeks), you receive a quantity discount on the entire order: 3 % for 2 beds or 5 % for 3 beds (except bedside crib). You can choose multiple bed types as well as multiple delivery addresses. The desired delivery dates can also be up to 6 months apart. Simply specify the names and places of residence of the other buyers if applicable.

  • Should we order the parts for conversion right away if we wish to expand the bed at a later time?

    This is not necessary, as you will get an unlimited availability guarantee from us. You can use your storage space for something else. However, you would save on delivery costs since it would be only one order then.

  • We have a Billi-Bolli bed made of spruce. Is it possible to order extension parts for it?

    Due to the increased demand for beech and pine wood, we have been focusing on these two wood types since 2014. We therefore removed spruce wood as a regular option for our products.

    If you have a Billi-Bolli bed made of spruce and would like to convert it or add accessories, we recommend that you order the additional parts in pine. When placing your order, let us know that your bed is made of spruce (e.g. via the notes and requests field during checkout step 2). Then we will make sure to use only wood pieces for your products with the least reddish spots, which is characteristic of pine. Due to the overall somewhat darker appearance of pine, the parts will match your probably already darkened spruce bed discretely.

    However, if you still want to have accessory or extension parts made of spruce, you can get them from us at the equivalent pine price plus 50 %. To order spruce, place the pine product variants into the shopping cart and check the box next to “request offer without obligation” during checkout step 2. Please indicate in the additional notes and requests field that you request spruce wood. Then you will receive an e-mail from us with the spruce prices and payment information. Alternatively, you are also welcome to send us an e-mail with your order requests. Please note that we do not have spruce wood in stock and that the delivery time is approx. 10 weeks.

Delivery

  • How long will my delivery take?

    Many of our products are in stock and can be shipped or collected immediately. Bed configurations not in stock will be manufactured individually according to each customer request. Thus, the delivery time depends upon the current workload of our workshop. If you select your desired configuration on the kids’ beds product pages, the respective delivery time will be displayed.

  • What bed configurations are in stock and available immediately?

    The following variants of different bed models are in stock and immediately available. Other variants will be custom-built for you after you place your order.Loft Bed Adjustable by Age

    • 90 × 200 cm, pine untreated
    • 90 × 200 cm, beech untreated
    • 90 × 200 cm, pine oil-waxed
    • 90 × 200 cm, beech oil-waxed
    • 90 × 200 cm, pine varnished white
    • 90 × 200 cm, beech varnished white
    Youth Loft Bed
    • 90 × 200 cm, pine untreated
    • 90 × 200 cm, beech untreated
    Bunk Bed
    • 90 × 200 cm, pine untreated
    • 90 × 200 cm, beech untreated
    • 90 × 200 cm, pine oil-waxed
    • 90 × 200 cm, beech oil-waxed
    • 90 × 200 cm, pine varnished white
    • 90 × 200 cm, beech varnished white
    • 90 × 200 cm, pine oil-waxed, Version for smaller children (top bunk initially at height 4, bottom bunk at height 1)
    • 90 × 200 cm, beech oil-waxed, Version for smaller children (top bunk initially at height 4, bottom bunk at height 1)
    Corner Bunk Bed
    • top: 90 × 200, bottom: 90 × 200, pine untreated
    • top: 90 × 200, bottom: 90 × 200, pine oil-waxed
    • top: 90 × 200, bottom: 90 × 200, beech oil-waxed
    • top: 90 × 200, bottom: 90 × 200, pine oil-waxed, Corner Swing Beam
    • top: 90 × 200, bottom: 90 × 200, beech oil-waxed, Corner Swing Beam
    Bunk Bed Laterally Staggered
    • 90 × 200 cm, pine untreated
    • 90 × 200 cm, pine oil-waxed
    • 90 × 200 cm, beech oil-waxed
    Both-Up Bunk Bed Type 2A
    • 90 × 200 cm, pine oil-waxed
    • 90 × 200 cm, beech oil-waxed
    Both-Up Bunk Bed Type 2B
    • 90 × 200 cm, pine oil-waxed
    • 90 × 200 cm, beech oil-waxed
    Pitched Roof Bed
    • 90 × 200 cm, pine untreated
    • 90 × 200 cm, beech untreated
    • 90 × 200 cm, beech oil-waxed

  • What are the delivery costs?

    Information regarding delivery costs can be found at Delivery.

  • Will the furniture be delivered right to the children’s room?

    Depending on your delivery choice, we will ship bed and extensive accessory orders within Germany - either with HERMES right to the kid’s room or to the kerbside with a different forwarding agent.

    If the delivery address is outside of Germany, the order will always be delivered to the kerbside.

    Parcels can be carried by 1 - 2 people (no parcel weighs more than 30 kg).

  • Which countries do you ship to?

    We ship to every country worldwide. More information can be found at Delivery.

  • Do special conditions apply when delivering to Switzerland (customs clearance, VAT, etc.)?

    Our carrier takes care of customs clearance. You get an invoice without the German sales tax, however, you will have to pay Swiss VAT. The carrier will charge up to € 25 extra for issuing the invoice. For more information visit Delivery.

  • Is it possible to pick up the furniture directly from you?

    Of course! If you choose to pickup your goods directly from our workshop (25 km east of Munich), you will receive a 5 % discount on your total order, as long as the value of the goods exceeds € 500.

  • Will the bed fit into our car?

    Our beds fit in just about any small car with a trunk lid, as long as the passenger seat can be folded flat. (Pictured is a Renault Twingo.)

    Small car Small car

Assembling

Wood and Finishes

  • Do you recommend an oil-wax finish or leaving the wood untreated?

    In general, we recommend the oil-wax treatment. The oil-wax we use saturates the wood fibres and prevents dirt from entering. The surface is slightly smoother and any dirt can be easily wiped off with a damp cloth. Those who have time and would like to cut costs can also apply the treatment on their own.

  • What oil-wax do you use?

    For a naturally-oiled bed, we use the oil-wax “Gormos” by the manufacturer Livos. It contains only pollutant-free substances and loses its smell shortly after application. If you opt for a honey colour oil-treatment, we use a product from Leinos.

  • Would you recommend wood with oil-finish for those affected by neurodermatitis?

    We can send you the technical information sheet of the oil-wax we use. The ingredients are listed, so you can discuss them with your doctor and then decide.

  • Which wood is best suited for a colour varnish?

    Beech is the best wood for a colour varnish. In rare cases, small spots of discolouration can occur with pine, even several years later. The resin content of this wood type can cause this. With our water-based paints, discolourations cannot safely be ruled out and this does not constitute a reason for complaint. However, a discoloured spot can be easily painted over if necessary.

  • Can we colour individual accessories ourselves?

    That’s no problem, just order the individual parts without surface treatment.

Product details

  • Are your beds also suitable for children with disabilities?

    Yes, we can customise our beds according to your child’s needs. Please do not hesitate to contact us. Then we can discuss necessary adaptations (such as stronger and/or higher gates, for example).

  • Why is the Billi-Bolli fall guard not continuous in the entry area?

    For safety reasons. An uninterrupted beam in the area of the ladder may look safer, but in our opinion, it is exactly the opposite. The very moment the kids reach the sleeping level, they still have to stoop under the beam. Getting out of the bed is also uncomfortable. You as a parent will also find it difficult to get into the bed, e.g. if you want to visit your child or change the sheets. Therefore, we think an unobstructed entry area is much safer.

    Original quote from a customer on this subject: “What I dislike about the bed from the manufacturer XY is that the beam in the entry area is uninterrupted. Do you know whether or not I can just saw it off? Although I am no expert, I think it’s not really necessary for safety reasons, and your beds do not have such a beam either. I think it’s very impractical (especially for parents who also have to be in the bed frequently…) and rather dangerous.”

    We think so, too. Get the saw out ;-)

    If you still would like an uninterrupted beam in the entry area, you will receive it at no extra charge.

  • What is the spacing between the slats of the slatted bed base?

    The spacing between the bars is 3 cm, making the slatted bed base suitable for any mattress.

  • Is it possible to replace the slatted bed base with a gapless Play Floor?
  • Are your beds suitable for water mattresses?

    In our beds, you can use lightweight water mattresses of up to 200 kg. We recommend our special floor rather than a slatted bed base as a support surface (€ 125 for mattress widths 80, 90 or 100 cm, € 150 for 120 or 140 cm, oil-waxed + € 30).

  • Can the slide also be attached to the Pitched Roof Bed?

    Yes, that’s also possible.

Your question hasn’t been answered? Please send us an e-mail, we are happy to help.