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Terms

Our General Terms and Conditions

Order

You can either order online through our website or by e-mail. If you prefer to call and talk to us about your requirements we can send you an individual offer via e-mail.

Delivery

After receipt of your order, we will send you an order confirmation with an estimated delivery date. We will do our best to deliver by this date, of course. However, please note that this date is an estimation and not guaranteed. In case of delays, you will be notified promptly.

Delivery options depend on the delivery address and on the products ordered. You will receive your goods by parcel service or forwarding agent directly into the kid’s room or kerbside. Compensation claims cannot be derived from a delay in delivery.

Payment

You receive a 2 % discount for prepayment by bank transfer. If our estimated delivery date is more than 4 weeks away, payment is due 4 weeks prior to delivery.

When opting for COD (cash on delivery), there is a collection fee (€ 15). The carrier will collect the fee on delivery in cash. For international deliveries, custom-made products and white/colour surface treatment, prepayment is required. In all cases, the goods remain our property until full payment is received.

Warranty

A 7-year warranty applies to all the wooden parts of Billi-Bolli products, excluding damages due to improper use. Replacement or repair shall be carried out in consultation with you.

Complaints

If any part is faulty, damaged or incomplete, we will get the replacement parts to you as quickly as possible, free of charge of course (with free delivery to the destination of the original order). Claims that exceed the delivery of a replacement cannot be asserted. Please note that parts identified as faulty (e.g. bed is narrower or lower than ordered) must not be assembled temporarily. Keep the defective parts ready for collection. Damages acquired during transit must be reported promptly to Billi-Bolli.

Cancellation & Return Policy

Our customers have the option to return products within 30 days of receiving them. Please contact us in advance to initiate a return. You exercise your right to return goods by sending the products back within the specified timeframe. Once we receive the products, we will cancel the purchase agreement and immediately refund the purchase price, minus any shipping costs. The buyer will cover the return shipping expenses if the delivered goods match the order. Should there be any deterioration of the products resulting from use, it is necessary to provide compensation. Please note that custom-made products are not eligible for returns.

Return in shop

Even if you order online, you can return the goods to us locally in the shop. If you ordered them online, the same return conditions apply (see above).

Collective Orders

For collective orders, you will receive a special discount. Should one of those who ordered together decide to withdraw his/her order, the special collective discount will have to be recalculated. Consequently, the originally granted discount has to be refunded in full (in case of 2 orders) or in part (more than 2 orders).

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